/* view/support.css - Complete User Support Styles with spt- prefix */

/* ============================================
   MAIN CONTAINER
============================================ */
.spt-page {
    min-height: calc(100vh - 400px);
    background: var(--bg-secondary);
    padding: 2rem 0;
}

.spt-container {
    max-width: 1400px;
    margin: 0 auto;
    padding: 0 20px;
}

.spt-header {
    text-align: center;
    margin-bottom: 2rem;
}

.spt-header h1 {
    color: var(--text-primary);
    margin-bottom: 0.5rem;
    font-size: 2rem;
}

.spt-header h1 i {
    color: var(--primary);
}

.spt-header p {
    color: var(--text-muted);
}

/* ============================================
   LOGGED IN USER - SPLIT LAYOUT
============================================ */
.spt-split-layout {
    display: flex;
    gap: 2rem;
    min-height: 600px;
}

/* Left Sidebar - Tickets List */
.spt-tickets-sidebar {
    width: 350px;
    background: var(--bg-primary);
    border-radius: 20px;
    border: 1px solid var(--border);
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.spt-sidebar-header {
    padding: 1.2rem;
    background: var(--bg-secondary);
    border-bottom: 1px solid var(--border);
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.spt-sidebar-header h3 {
    margin: 0;
    font-size: 1rem;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.spt-sidebar-header h3 i {
    color: var(--primary);
}

.spt-new-ticket-btn {
    background: linear-gradient(135deg, var(--primary), var(--primary-dark));
    color: white;
    border: none;
    padding: 0.5rem 1rem;
    border-radius: 10px;
    font-size: 0.8rem;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 0.5rem;
    transition: all 0.2s;
}

.spt-new-ticket-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 2px 8px rgba(243, 167, 44, 0.3);
}

/* Tickets List */
.spt-tickets-list {
    flex: 1;
    overflow-y: auto;
    padding: 0.5rem;
}

.spt-ticket-item {
    display: flex;
    align-items: center;
    gap: 0.8rem;
    padding: 1rem;
    margin-bottom: 0.5rem;
    background: var(--bg-secondary);
    border-radius: 12px;
    cursor: pointer;
    transition: all 0.2s;
    border: 1px solid transparent;
}

.spt-ticket-item:hover {
    background: var(--bg-hover);
    transform: translateX(5px);
    border-color: var(--primary-light);
}

.spt-ticket-active {
    background: var(--primary-light);
    border-color: var(--primary);
}

.spt-ticket-badge {
    flex-shrink: 0;
}

.spt-status-dot {
    display: inline-block;
    width: 12px;
    height: 12px;
    border-radius: 50%;
}

.spt-status-warning {
    background: #f59e0b;
    box-shadow: 0 0 0 3px rgba(245, 158, 11, 0.2);
}

.spt-status-info {
    background: #3b82f6;
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.2);
}

.spt-status-success {
    background: #10b981;
    box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.2);
}

.spt-status-danger {
    background: #ef4444;
    box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.2);
}

.spt-ticket-content {
    flex: 1;
    min-width: 0;
}

.spt-ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 0.3rem;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.spt-ticket-number {
    font-weight: 700;
    color: var(--primary);
    font-family: monospace;
    font-size: 0.8rem;
}

.spt-ticket-priority {
    font-size: 0.7rem;
    padding: 0.2rem 0.5rem;
    border-radius: 20px;
    font-weight: 500;
}

.spt-priority-success {
    background: rgba(16, 185, 129, 0.15);
    color: #10b981;
}

.spt-priority-warning {
    background: rgba(245, 158, 11, 0.15);
    color: #f59e0b;
}

.spt-priority-danger {
    background: rgba(239, 68, 68, 0.15);
    color: #ef4444;
}

.spt-ticket-subject {
    font-weight: 500;
    color: var(--text-primary);
    margin-bottom: 0.3rem;
    font-size: 0.9rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.spt-ticket-meta {
    display: flex;
    gap: 1rem;
    font-size: 0.7rem;
    color: var(--text-muted);
    align-items: center;
    flex-wrap: wrap;
}

.spt-ticket-status {
    padding: 0.2rem 0.5rem;
    border-radius: 20px;
    font-size: 0.65rem;
    font-weight: 500;
}

.spt-ticket-arrow {
    color: var(--text-muted);
    transition: all 0.2s;
}

.spt-ticket-item:hover .spt-ticket-arrow {
    transform: translateX(3px);
    color: var(--primary);
}

.spt-empty-tickets {
    text-align: center;
    padding: 3rem 1rem;
    color: var(--text-muted);
}

.spt-empty-tickets i {
    font-size: 3rem;
    margin-bottom: 1rem;
    opacity: 0.5;
}

.spt-empty-tickets p {
    margin-bottom: 1rem;
}

/* Right Side - Chat Area */
.spt-chat-area {
    flex: 1;
    background: var(--bg-primary);
    border-radius: 20px;
    border: 1px solid var(--border);
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.spt-chat-placeholder {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    text-align: center;
    padding: 2rem;
    color: var(--text-muted);
}

.spt-chat-placeholder i {
    font-size: 4rem;
    margin-bottom: 1rem;
    opacity: 0.5;
}

.spt-chat-placeholder h3 {
    color: var(--text-primary);
    margin-bottom: 0.5rem;
}

/* Chat Header */
.spt-chat-header {
    padding: 1rem 1.5rem;
    background: var(--bg-secondary);
    border-bottom: 1px solid var(--border);
    display: flex;
    align-items: center;
    gap: 1rem;
}

.spt-back-btn {
    background: none;
    border: none;
    width: 36px;
    height: 36px;
    border-radius: 10px;
    cursor: pointer;
    color: var(--text-primary);
    display: none;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
}

.spt-back-btn:hover {
    background: var(--bg-hover);
    color: var(--primary);
}

.spt-chat-title {
    flex: 1;
}

.spt-chat-title h3 {
    margin: 0;
    font-size: 1rem;
    color: var(--text-primary);
}

.spt-chat-meta {
    display: flex;
    gap: 1rem;
    align-items: center;
    margin-top: 0.25rem;
    font-size: 0.75rem;
    color: var(--text-muted);
}

/* Chat Messages */
.spt-chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: 1.5rem;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.spt-loading,
.spt-empty-chat,
.spt-error {
    text-align: center;
    padding: 2rem;
    color: var(--text-muted);
}

.spt-empty-chat i {
    font-size: 3rem;
    margin-bottom: 1rem;
    opacity: 0.5;
}

.spt-message {
    max-width: 70%;
    padding: 0.75rem 1rem;
    border-radius: 18px;
    animation: sptMessageSlideIn 0.3s ease;
}

@keyframes sptMessageSlideIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.spt-message-user {
    align-self: flex-end;
    background: linear-gradient(135deg, var(--primary), var(--primary-dark));
    color: white;
    border-bottom-right-radius: 5px;
}

.spt-message-admin {
    align-self: flex-start;
    background: var(--bg-secondary);
    border: 1px solid var(--border);
    color: var(--text-primary);
    border-bottom-left-radius: 5px;
}

.spt-message-sender {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.5rem;
    font-size: 0.7rem;
    opacity: 0.8;
}

.spt-message-sender i {
    font-size: 0.7rem;
}

.spt-message-sender small {
    font-size: 0.65rem;
}

.spt-message-text {
    font-size: 0.9rem;
    line-height: 1.4;
    word-wrap: break-word;
}

/* Chat Input Area */
.spt-chat-input-area {
    padding: 1rem;
    border-top: 1px solid var(--border);
    display: flex;
    gap: 0.5rem;
    align-items: flex-end;
}

.spt-chat-input-area textarea {
    flex: 1;
    padding: 0.75rem;
    border: 1px solid var(--border);
    border-radius: 12px;
    background: var(--bg-secondary);
    color: var(--text-primary);
    font-size: 0.9rem;
    resize: vertical;
    font-family: inherit;
}

.spt-chat-input-area textarea:focus {
    outline: none;
    border-color: var(--primary);
}

.spt-chat-input-area button {
    padding: 0.75rem 1.2rem;
    height: fit-content;
}

.spt-chat-footer {
    padding: 0.75rem;
    background: var(--bg-secondary);
    border-top: 1px solid var(--border);
    text-align: center;
    font-size: 0.7rem;
    color: var(--text-muted);
}

.spt-closed-warning {
    margin-top: 0.5rem;
    padding: 0.5rem;
    background: rgba(239, 68, 68, 0.1);
    border-radius: 8px;
    color: #ef4444;
    font-size: 0.75rem;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
}

/* ============================================
   GUEST USER LAYOUT - Simple Form
============================================ */
.spt-guest-layout {
    max-width: 700px;
    margin: 0 auto;
}

.spt-card {
    background: var(--bg-primary);
    border-radius: 20px;
    border: 1px solid var(--border);
    overflow: hidden;
}

.spt-card-header {
    padding: 1.5rem;
    background: var(--bg-secondary);
    border-bottom: 1px solid var(--border);
    text-align: center;
}

.spt-card-header h2 {
    margin: 0 0 0.5rem;
    color: var(--text-primary);
    font-size: 1.3rem;
}

.spt-card-header h2 i {
    color: var(--primary);
}

.spt-card-header p {
    margin: 0;
    color: var(--text-muted);
    font-size: 0.9rem;
}

.spt-card-body {
    padding: 1.5rem;
}

.spt-info {
    margin-top: 1.5rem;
    padding: 0.75rem;
    background: var(--bg-secondary);
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    font-size: 0.8rem;
    color: var(--text-muted);
}

.spt-info i {
    color: var(--primary);
}

.spt-btn-large {
    width: 100%;
    justify-content: center;
    padding: 1rem;
}

/* ============================================
   FORM STYLES
============================================ */
.spt-form-group {
    margin-bottom: 1.2rem;
}

.spt-form-group label {
    display: block;
    margin-bottom: 0.5rem;
    font-weight: 500;
    color: var(--text-secondary);
    font-size: 0.85rem;
}

.spt-form-group input,
.spt-form-group select,
.spt-form-group textarea {
    width: 100%;
    padding: 0.75rem;
    border: 1px solid var(--border);
    border-radius: 10px;
    background: var(--bg-secondary);
    color: var(--text-primary);
    font-size: 0.9rem;
    transition: all 0.2s;
}

.spt-form-group input:focus,
.spt-form-group select:focus,
.spt-form-group textarea:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(243, 167, 44, 0.1);
}

.spt-form-group input:disabled,
.spt-form-group textarea:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.spt-form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
}

.spt-form-actions {
    display: flex;
    gap: 1rem;
    justify-content: flex-end;
    margin-top: 1.5rem;
}

/* Buttons */
.spt-btn-primary,
.spt-btn-secondary {
    padding: 0.7rem 1.2rem;
    border-radius: 10px;
    font-weight: 600;
    font-size: 0.85rem;
    cursor: pointer;
    transition: all 0.3s;
    border: none;
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
}

.spt-btn-primary {
    background: linear-gradient(135deg, var(--primary), var(--primary-dark));
    color: white;
}

.spt-btn-primary:hover:not(:disabled) {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(243, 167, 44, 0.3);
}

.spt-btn-primary:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.spt-btn-secondary {
    background: var(--bg-secondary);
    color: var(--text-primary);
    border: 1px solid var(--border);
}

.spt-btn-secondary:hover {
    background: var(--bg-hover);
    transform: translateY(-2px);
}

/* Modal */
.spt-modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.5);
    backdrop-filter: blur(4px);
    z-index: 2000;
    align-items: center;
    justify-content: center;
}

.spt-modal-content {
    background: var(--bg-primary);
    border-radius: 20px;
    width: 90%;
    max-width: 500px;
    max-height: 90vh;
    overflow-y: auto;
    animation: sptModalSlideIn 0.3s ease;
}

.spt-modal-small {
    max-width: 500px;
}

.spt-modal-header {
    padding: 1rem 1.5rem;
    background: var(--bg-secondary);
    border-bottom: 1px solid var(--border);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.spt-modal-header h2 {
    margin: 0;
    font-size: 1.1rem;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.spt-close {
    background: none;
    border: none;
    font-size: 1.5rem;
    cursor: pointer;
    color: var(--text-muted);
    transition: all 0.2s;
}

.spt-close:hover {
    color: var(--danger);
    transform: rotate(90deg);
}

.spt-modal-body {
    padding: 1.5rem;
}

@keyframes sptModalSlideIn {
    from {
        opacity: 0;
        transform: translateY(-30px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* ============================================
   RESPONSIVE DESIGN
============================================ */
@media (max-width: 1024px) {
    .spt-split-layout {
        gap: 1rem;
    }
    
    .spt-tickets-sidebar {
        width: 300px;
    }
}

@media (max-width: 768px) {
    .spt-page {
        padding: 1rem 0;
    }
    
    .spt-container {
        padding: 0 12px;
    }
    
    .spt-header h1 {
        font-size: 1.5rem;
    }
    
    .spt-split-layout {
        flex-direction: column;
        min-height: auto;
    }
    
    .spt-tickets-sidebar {
        width: 100%;
        display: flex;
    }
    
    .spt-chat-area {
        display: none;
        min-height: 500px;
    }
    
    .spt-chat-area.active {
        display: flex;
    }
    
    .spt-back-btn {
        display: flex;
    }
    
    .spt-message {
        max-width: 85%;
    }
    
    .spt-form-row {
        grid-template-columns: 1fr;
        gap: 0;
    }
    
    .spt-form-actions {
        flex-direction: column;
    }
    
    .spt-form-actions button {
        width: 100%;
        justify-content: center;
    }
    
    .spt-card-header {
        padding: 1rem;
    }
    
    .spt-card-body {
        padding: 1rem;
    }
    
    .spt-ticket-header {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .spt-ticket-meta {
        flex-wrap: wrap;
    }
}

@media (max-width: 480px) {
    .spt-sidebar-header {
        flex-direction: column;
        align-items: stretch;
    }
    
    .spt-new-ticket-btn {
        justify-content: center;
    }
    
    .spt-ticket-item {
        padding: 0.75rem;
    }
    
    .spt-chat-header {
        padding: 0.75rem 1rem;
    }
    
    .spt-chat-messages {
        padding: 1rem;
    }
    
    .spt-message {
        max-width: 95%;
    }
    
    .spt-chat-input-area {
        flex-direction: column;
        align-items: stretch;
    }
    
    .spt-chat-input-area button {
        width: 100%;
        justify-content: center;
    }
}

/* ============================================
   ANIMATIONS
============================================ */
@keyframes sptPulse {
    0% {
        transform: scale(1);
    }
    50% {
        transform: scale(1.05);
    }
    100% {
        transform: scale(1);
    }
}

.spt-new-ticket-btn:active {
    animation: sptPulse 0.3s ease;
}

/* ============================================
   SCROLLBAR STYLING
============================================ */
.spt-tickets-list::-webkit-scrollbar,
.spt-chat-messages::-webkit-scrollbar {
    width: 4px;
}

.spt-tickets-list::-webkit-scrollbar-track,
.spt-chat-messages::-webkit-scrollbar-track {
    background: var(--bg-tertiary);
    border-radius: 10px;
}

.spt-tickets-list::-webkit-scrollbar-thumb,
.spt-chat-messages::-webkit-scrollbar-thumb {
    background: var(--primary);
    border-radius: 10px;
}

.spt-tickets-list::-webkit-scrollbar-thumb:hover,
.spt-chat-messages::-webkit-scrollbar-thumb:hover {
    background: var(--primary-dark);
}